Security Access Management
IF YOU NEED ASSISTANCE PLEASE CONTACT THE SERVICE DESK
Wisconsin : 414.647.3520 - - - Illinois : 630.990.7000 (52-7000)
User ID Password Management
A.
B.
Please note: if your Epic account is locked, resetting your password will not unlock it. Contact the Service Desk for assistance with a locked account.
C.
NOTE if you are on an Advocate Aurora Health (AAH) device and resetting the password remotely (not at an AAH site), please follow the instructions below:
E.
F.
Modify your active Duo device
Allows you to modify your authentication option or set a default device.
Note: To reactivate Duo, contact the Service Desk.
Allows you to modify your authentication option or set a default device.
Note: To reactivate Duo, contact the Service Desk.
- FIRST be logged onto VPN (the remote solution that logs you onto the AAH network)
- Complete password reset process
- After a successful password reset, (CTRL+ALT+DEL) LOCK THE COMPUTER
- Unlock the computer (CTRL+ALT+DEL) with NEW password
- To be absolutely sure the password is synced, restart the AAH device logging on with the NEW password
IF YOU NEED ASSISTANCE PLEASE CONTACT THE SERVICE DESK
Wisconsin : 414.647.3520 - - - Illinois : 630.990.7000 (52-7000)
IF YOU ARE PART OF APP (Advocate Physician Partners)
Customer Solution Center : 847.298.6000