Security Access Management   IF YOU NEED ASSISTANCE PLEASE CONTACT THE SERVICE DESK   Wisconsin :   414.647.3520     - - -     Illinois :   630.990.7000  (52-7000)   Attention! Your browser either does not support JavaScript or you do not have JavaScript enabled. This site requires the use of JavaScript to function properly. Please contact Advocate's ITC support at 630.990.7000 for further assistance.     User ID Password Management   A.   Change Password  Reset and sync your password     B.   Expired/Forgot Password  Uses security questions to reset your password     C.   New User/Security Questions  First-time Account setup and change security questions     D.   Forgot my User ID      E.   Activate Non-Employee Account  First-time account setup for a Non-Employee     F.   Update DUO with new device  Allows you to re-activate your device for a new phone or tablet   Please note: if your Epic account is locked, resetting your password will not unlock it. Contact the Service Desk for assistance with a locked account.   NOTE if you are on an Advocate Aurora Health (AAH) device and resetting the password remotely (not at an AAH site), please follow the instructions below: FIRST be logged onto VPN (the remote solution that logs you onto the AAH network) Complete password reset process After a successful password reset, (CTRL+ALT+DEL) LOCK THE COMPUTER Unlock the computer (CTRL+ALT+DEL) with NEW password To be absolutely sure the password is synced, restart the AAH device logging on with the NEW password           IF YOU NEED ASSISTANCE PLEASE CONTACT THE SERVICE DESK   Wisconsin :   414.647.3520     - - -     Illinois :   630.990.7000  (52-7000)     IF YOU ARE PART OF APP (Advocate Physician Partners)   Customer Solution Center :   847.298.6000