AccessPoint
Change/Reset Password Update Security Questions Forgot Username Update Active Duo Device Activate Non-Employee Account (IL/WI)
Password Reset Instuctions:
  1. Log onto the VPN if you are remote on a WI/IL device.
  2. Complete password reset process.
  3. After a successful password reset, use (CTRL+ALT+DEL), click Lock.
  4. Unlock the computer (CTRL+ALT+DEL) with NEW password.
  5. Restart your computer.
Unlock Account:
  • 'Unlock Account' will not unlock your epic account.
  • For assistance with an account unlock in epic, contact the Service Center.
Update Security Questions:
  • Security questions are required to change or reset your password.
Forgot Username:
  • Enter your aah.org email (or personal email if you don't have one).
Update Active Duo Device:
  • Allows you to modify your authentication option or set a default device.
Activate Non-Employee Account (IL/WI Division Only) Instuctions:
  1. Login with your username and temporary password.
If you need help, contact the Sevice Center.
Wisconsin: 414.647.3520 - Illinois: 630.990.7000
If you are part of APP (Advocate Physician Partners).
Customer Solution Center: 847.298.6000